Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some hard copy books

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Cancellation and Refund Policy

Because the institute incurs expenses as soon as people request training it has been necessary to adopt the following Refund Policy.

All cancellations must be received in writing by e-mail or hardcopy mail; refunds will be provided by cheque or by applying a refund to a PayPal account. There will be no refunds granted for registrants who do not meet the conditions outlined below.

Certification

The deposit for requesting training and reserving a space is non-refundable.

IWGIC incurs expenses as soon as requests for training are received. Instructors are canvassed for availability and venues are secured. As well material is sent to participants, and a registrar is engaged for the event.

If the total amount has been paid for the training a refund will be made with the following provisos:

• 50 working days before the event or earlier 100% of the total less the deposit.
• 25 – 49 working days before the event 50% of the total less the deposit.
• As soon as Instructors have been contractually engaged regardless of the time frame no refund will be given.

Faculty Programs

The provisions for cancellation and refunds is the same as that for Certification when Faculty Programs are organized by Glasser Canada.

There are no refunds possible less than 25 days before the event, however, a substitution is possible at any time prior to the event at no charge.

Glasser Canada Membership Guidelines

GLASSER CANADA has established membership and membership benefits by virtue of its By-Laws.

1. GLASSER CANADA MEMBERSHIPS

• A. Regular Membership – Voting Members
• B. Associate/Student Membership – Non-Voting Members
• C. Members of Organizations – Voting and Non-Voting Members D. Organizations [Business, Schools . . . ] through contact with admin@glassercanada.ca

2. REGULAR MEMBERSHIP

A. Eligibility as Members in Good Standing

1. Completed certification process and designated as CTRTC or RTC to include:

• a. Basic and/or Advanced Practicum Supervisors
• b. Basic Intensive Training Instructors
• c. Senior Faculty
• d. Members eligible in organizations

2. Paid Glasser Canada annual dues

3. Expressed interest in furthering the objectives of Glasser Canada

4. Applied and accepted as Regular Members by resolution of the Board of Directors

B. BENEFITS

• 1. REGULAR membership
• 2. Rights to attend and vote at all regular general and special meetings of the Corporation
• 3 Nomination access to run for office within Glasser Canada if in accordance with By-Laws
• 4. Scholarship access at the Supervisor level
• 5. Access to IMAGINE – Glasser Canada WEB STORE
• 6. Acceptance of special programs for teaching on a partnership basis with Glasser Canada in accordance with the conditions stipulated by the Board of Directors
• 7. Publication of articles on the Glasser Canada website
• 8. Discounted registration fee for professional development seminars
• 9. Discounted registration fees for Glasser Canada sponsored and/or co-sponsored seminars and/or conferences
• 10. Discount on Glasser books, whenever possible
• 11. Program access which may be used without charge
• 12. Notification of articles and programs of interest
• 13. Newsletter access on the website
• 14. Access to Journal – recent and archived

3. ASSOCIATE/STUDENT MEMBERSHIP

A. Eligibility as Members in Good Standing

• 1. Completed basic intensive training or Student interested in ideas of Dr. Glasser
• 2. Paid Glasser Canada annual dues
• 3. Expressed interest in and knowledge of the works of Dr. William Glasser and related fields
• 4. Applied and accepted as Associate Members by resolution of the Board of Directors

B. BENEFITS

• 1. ASSOCIATE membership
• 2. Attend and all regular meetings of the Corporation without voting rights
• 3 Nomination access to run for office within Glasser Canada if in accordance with By-Laws
• 4. Scholarship access at all levels of training leading to Certification [CTRTC]
• 5. Access to IMAGINE – Glasser Canada WEB STORE
• 6. Acceptance of special projects submitted according to conditions set by Board of Directors
• 7. Publication of articles on the Glasser Canada website
• 8. Discounted registration fee for professional development seminars
• 9. Discounted registration fees for Glasser Canada sponsored and/or co-sponsored seminars and/or conferences
• 10. Discount on Glasser books, whenever possible
• 11. Program access which may be used without charge
• 12. Notification of articles and programs of interest
• 13. Newsletter access on the website
• 14. Access to Journal – recent and archived

4. MEMBERS OF ORGANIZATIONS – VOTING AND NON-VOTING MEMBERS

• A. In the case of organizations, those members who have been accepted as voting members with the organization, shall enjoy the rights of regular members.
• B. Associate Members and members of organizations that do not fulfill the conditions of regular members shall have no voting privileges at any of the general meetings.

5. ORGANIZATIONS A. Membership may be obtained by contacting admin@glassercanada.ca/

B. Benefits

• 1. Business Card information on the website
• 2. Link to business/organization site from Glasser Canada website
• 3. Discounts for Purchases in Web Store
• 4. Submissions of Programs, Projects, and marketing through Glasser Canada

6. DUTIES OF MEMBERSHIP

A. Each member of the Corporation shall have the duty to:

• 1. Respect the constitution and by-laws;
• 2. Pay membership fees, if and when required;
• 3. Support the policies of the Corporation.

B. Each member of the Corporation is subject to the rules and regulations governed by the

Code of Ethics of their professional associations, [Example: The Canadian Counselling and Psychotherapy Association (CCPA).

C. Glasser Canada shall provide its Professional Standards to all members through the Policies, Procedures, and Programs Handbook of the Corporation.

7. LOSS OF MEMBERSHIP

Membership in the Corporation is lost if a member:

• A. Fails to maintain any conditions for membership in accordance with Section 7.4 and Section 7.5 of these By-Laws;
• B. Resigns by delivering a written resignation to the Board of Directors in which case such resignation shall be effective on the dated specified in the resignation;
• C. Fails to keep dues up to date in accordance with Section 7.4 and Section 7.5 of these of these By-Laws.

GLASSER CANADA, as a member organization of William Glasser International, has agreed through a LETTER OF INTENT to collect membership fees for WILLIAM GLASSER INTERNATIONAL.

GLASSER CANADA shall make every effort to process membership as easily as possible for members and shall send a notice to all members by November of each year with details..